Return & Refund Policy

Last Updated: January 1, 2025

At Polylamina, we want you to love every piece you purchase. If you are not completely satisfied, we offer hassle-free returns and exchanges within 30 days of the delivery date.

1. Return Eligibility

To be eligible for a return, items must meet all of the following criteria:

• Timeframe: Return request initiated within 30 days of the delivery date (as shown on tracking).
• Condition: Item must be unworn, unwashed, and unaltered.
• Tags: All original tags must be attached and intact.
• Original packaging: Items should be returned in original packaging where possible.
• No odors or stains: Items must be free from perfume, deodorant, pet hair, and any signs of wear.

Non-returnable items:

• Items marked "Final Sale" at the time of purchase
• Intimate apparel and swimwear (for hygiene reasons)
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery

2. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the defect or incorrect item

We will send a replacement or issue a full refund at no cost to you. You will not be required to return defective items in most cases.

3. How to Initiate a Return

1. Email us: Send a return request to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive instructions: We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return address.
3. Ship your return: Package the item securely and ship it to the address provided. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
4. Receive your refund or exchange: Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days.

4. Exchanges

We are happy to exchange items for a different size or color, subject to availability. To request an exchange, follow the same process as a return (Section 3) and note in your email that you would like an exchange and specify the replacement item (size/color). If the replacement item has a different price, we will either charge or refund the difference.

5. Refund Processing

Refund timeline:

• Once your return is received at our facility: 3–5 business days for inspection
• After inspection approval: 5–7 business days for refund processing
• Credit to your account: Additional 3–5 business days depending on your bank or card issuer

Refund method: Refunds are issued to the original payment method (via PayPal). We do not issue refunds in cash or via a different payment method.

Partial refunds: If an item is returned in a condition that shows signs of use or is missing tags, we reserve the right to issue a partial refund or decline the return entirely.

Original shipping fees: Original shipping charges are non-refundable unless the return is due to our error or a defective item.

6. Late or Missing Refunds

If you haven't received your refund after the timeframe stated above:

1. First, check your bank account or PayPal account again.
2. Then contact your bank or card issuer — processing times vary.
3. If you've done both and still have not received your refund, contact us at [email protected] with your order number.

7. Return Shipping Address

Returns should only be sent to the address provided in your RMA approval email. Do not send returns without an approved RMA — unrequested returns may not be processed.

Return shipping address (provided via email after RMA approval):
ARACELIS SHOES AND CLOTHING LLC / Polylamina Returns
2372 W Oak Ridge Rd
Orlando, FL 32809