Privacy Policy

Last Updated: January 1, 2025 · Effective Date: January 1, 2025

This Privacy Policy describes how ARACELIS SHOES AND CLOTHING LLC, operating the Polylamina brand at polylamina.com ("we," "us," or "our"), collects, uses, and shares information about you when you use our website, purchase our products, or interact with us.

1. Information We Collect

Information you provide directly:

• Name, email address, mailing address, and phone number when placing an order
• Payment information (processed securely by PayPal — we do not store payment card numbers)
• Messages and inquiries you submit through our contact form
• Email address if you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmation and shipping notifications
• Respond to your customer service inquiries within 1–2 business days
• Send you marketing emails and promotional offers (only with your consent; you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Comply with legal obligations, including tax and accounting requirements
• Detect and prevent fraud or unauthorized use of our services

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors: PayPal processes all payment transactions. Your payment information is governed by PayPal's Privacy Policy.
• Shipping carriers: We share your name and address with shipping carriers (USPS, UPS, FedEx) to deliver your orders.
• Email service providers: We use third-party email services to send transactional and marketing emails.
• Analytics providers: We may use services like Google Analytics to understand how visitors use our site. These providers collect anonymized usage data.
• Legal compliance: We may disclose your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the shopping cart and checkout to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used by advertising platforms such as Meta (Facebook/Instagram), Google Ads, TikTok Ads, and Microsoft Advertising to show you relevant ads based on your browsing behavior.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. A cookie consent banner is displayed on your first visit; by continuing to browse you consent to our cookie use.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate personal information.
• Deletion: Request that we delete your personal information (subject to legal retention requirements).
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email.
• Data portability: Request your data in a machine-readable format.
• Do Not Sell (CCPA): We do not sell personal information to third parties. California residents may contact us to exercise additional rights under the CCPA.

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and reporting requirements. Order records are typically retained for 7 years in accordance with US tax law. You may request deletion of your data subject to these legal obligations.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit and access controls to protect your personal information. All payment processing is handled by PayPal and is subject to PCI DSS standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.